Intercom ↔ Selixa
the voice of the customer.
Connected to one product. Every change asks first.
01Flow
What Selixa reads
- Customer conversations
- Feature requests
- Recurring complaints
What comes back
- Themes across conversations
- Internal notes linking to the roadmap
02In Intercom
see it in Intercom.
Customer: We got stuck connecting our tools during setup. Can we skip that for now?
Selixa (Internal note): Tagged: onboarding friction. 7th note this month. Linked to Onboarding v2, now on the roadmap.
03Permissions
permissions and data.
Everything Intercom shares goes into one product's context. No other product can see it.
Details on access and storage are coming soon.
04Setup
set up in 3 steps.
- 1
Connect Intercom to Atlas.
- 2
Choose the inboxes Selixa reads.
- 3
Themes show up in Atlas.
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